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For an Spark Warranty application, the following 3 steps        are necessary:  



Splitboards Europe customers log in to your account    
Non-customer of Splitboards Europe: create an account    
Retailers: create an account     




Fill out the Support-Spark-Warranty form in your account. As a rule, no parts have to be shipped.
All you need is a meaningful picture ( max 512kb ) of the defect and information about your product. The image is uploaded with the form. Without a picture, the form cannot be sent.



A ticket is created in our system with the information in the form. We report the guarantee to Spark and the company Spark decides about it. All communication runs through this ticket. There you can also always see the status. This usually takes 24 hours. If your warranty claim is accepted, we will automatically send the required part from our warehouse within 2 working days to the address which is stored in your account as the delivery address.



  • max. 5 years old
  • warranty service for Germany and Austria

For all other countries contact the Spark Service in your country, here you will find the service partners worldwide: https://www.sparkrandd.com/contact/warranty/

Splitboards Europe
Spark R&D Warranty
Rohrdorfer Str. 1
D - 83101 Achenm├╝hle
+49 - 8032 180 957 - 3